Complaints and Compliance
Complaints
Complaints received by the Bureau of Emergency Medical Services (BEMS) are forwarded to the Compliance Officer to be investigated as described in Utah Administrative Rule R911-5-1302. The Compliance Officer investigates complaints pertaining to EMS providers and agencies. The Compliance Officer sends all complaints received against EMS instructors, training officers and course coordinators to the EMS Specialty Care and Education Program to be investigated.
BEMS will investigate complaints and compliance concerns related to any entity or person who provides emergency medical services in a prehospital setting in the state. The bureau will investigate complaints against a course coordinator, instructor or training officer. This process allows the general public, the state, or other government agencies the ability to file complaints concerning anyone who is licensed, certified or endorsed by BEMS.
BEMS will recommend a fair and consistent level of enforcement. This could include any of the following or a combination of any of the following: fines, letter of notice, denial, probation, suspension, or revocation of a person’s license, an agency’s license or designation, or endorsement of personnel.
To file a complaint or to have a compliance issue addressed simply click HERE or on the link below. BEMS, by policy, will not accept an anonymous complaint but every effort will be made to keep the complainant’s information confidential.
If you have any further questions or comments feel free to contact the BEMS at 801-273-6666.
To file a complaint please use the button below.
Compliance
A licensee who has been arrested, charged, or convicted for a violation described in Subsection R911- 5-1300(6) or (7) shall notify the bureau and each employer or affiliated entity who utilizes the EMS personnel’s license immediately.
Utilize the form below and email it to clearance-EMS@utah.gov