Bureau of Emergency Medical Services
Utah Department of Public Safety

Complaints and Compliance

Submit a Complaint

Complaints and compliance concerns received by the Utah Bureau of Emergency Medical Services (BEMS) are forwarded to the Compliance Officer or authorized designee for review in accordance with Utah Code § 53-2d-606 and Utah Administrative Rule R911-5-1202. Complaints are reviewed to determine whether credible information exists to initiate a formal investigation.

Complaints may involve EMS personnel, agencies, educators, training officers, course coordinators, or training programs. Where appropriate, BEMS may coordinate with or refer matters to internal programs, including the EMS Specialty Care and Education Program, for subject-matter review or agency-level oversight. Referral does not preclude BEMS from initiating a formal investigation when warranted.

BEMS initiates formal investigations when credible information indicates a potential violation of statute, administrative rule, or professional standard. All complaints are reviewed, documented, and addressed based on the nature of the concern.

Based on the outcome of a review or investigation, BEMS may recommend enforcement actions as authorized by law, including letters of notice, corrective action, fines, denial, probation, suspension, or revocation of a license, designation, or endorsement.

BEMS encourages individuals to report concerns in good faith. Complaints may be submitted anonymously or by confidential sources. BEMS will protect the identity of complainants to the extent permitted by law.

To file a complaint or submit a compliance concern, please click the link below.

For additional questions, contact BEMS at 801-273-6666.

To file a complaint please use the button below.

Compliance

A licensee who has been arrested, charged, or convicted for a violation described in Subsection R911- 5-1300(6) or (7) shall notify the bureau and each employer or affiliated entity who utilizes the EMS personnel’s license immediately.

Utilize the appropriate form below to submit a criminal offense report and email it to clearance-EMS@utah.gov

For questions about disciplinary action, press the button below:

Contact information

Contact BEMS with questions or concerns.